Frequently Asked Questions
Everything you need to know about your NESTLÉ COFFEE SHOP experience.
How can I ensure the freshness of my coffee products?
All our coffee products are shipped with a minimum shelf life of 6 months. We recommend storing your coffee in a cool, dry place away from direct sunlight to maintain its rich aroma and flavor profile.
What are your shipping rates and delivery times?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping is free on all orders over $50. Once your order is dispatched, you will receive a tracking number via email.
Are your coffee pods compatible with all machines?
Our product descriptions clearly state compatibility. We offer pods specifically designed for Nespresso, Dolce Gusto, and Keurig systems. Please check the 'Compatibility' section on the product page before purchasing.
What is your return policy for food and beverage items?
Due to food safety regulations, we cannot accept returns on opened food products. However, if your order arrives damaged or if you receive the wrong item, please contact our support team within 14 days for a full refund or replacement.
Do you offer a subscription service for regular deliveries?
Yes! Our 'Subscribe & Save' program allows you to schedule monthly deliveries of your favorite blends at a 10% discount. You can pause or cancel your subscription at any time through your account settings.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.